AggieService Training Resources

AggieService Training Dates

Upcoming trainings being scheduled for Mid-July 2018. Followed by monthly regularly scheduled trainings. Please check back soon for updates.  

Any questions about training can be directed to the Shared Services Organization Service Desk (sschelp@ucdavis.edu).

Client User Resources

Client Users Training Presentation (.pdf/4MB)

AggieService Reference Guide

AggieService Workflow Chart

AggieService Case Teams 

Knowledge Base

Do you have questions about how to use AggieService or looking for specific answers? The Service Desk team is adding new articles on a regular basis, so make sure you have the Knowledge tab close at hand! Learn how to add this tab to your view

FAQs

How do I switch between Ligtning and Classic View?

How do I create a custom list view for your cases? (Lightning) (Classic)

How do I send an email to my case owner?